SEVEN SIGMA COMPLAINT MANAGEMENT SYSTEM

SevenSigma CMS is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.

Complaint handling solutions monitor developing trends through integrated tracking and reporting. Leading manufacturers are taking a global approach to their complaint handling process by implementing web-based systems that ensure compliance, reduces product safety risk and streamlines the complaint handling process.

Using either choice for complaint management, your organization can centralize its complaint intake processes, efficiently manage site-level investigations and electronically process corrective and preventive actions. The Food and Drug Administration (FDA) and other government bodies are increasing enforcement and require better record keeping and complaint handling than ever before. Seven Sigma complaint management solutions can help reduce risk and is fully configurable across many industries including pharmaceutical/biotech, medical device and discrete manufacturing.

WHY SEVEN SIGMA CMS?

  • Be In Control, Minimise Risk
  • Do More With Less
  • Be Fair, Be Consistent
  • Learn From Complaints, Issues and Requests
  • Improve data security
  • Faster response times
  • Effective planning and scheduling
  • Full audit trail and visual timeline

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CORE FEATURES

A better way to manage your customer complaints, requests, issues and investigations.

  • Case Management
  • Complaint Classification
  • Customer Complaint Tracking
  • Customer Complaint Tracking
  • Forms Management
  • Issue Tracking
  • SMS/Email Notifications
  • Quality Assurance Management
  • Routing
  • Self Service Portal

We’re smart and flexible, and we serve various industries

We customize our services to each specific client, and we train and support our clients based on the regulations and compliance issues specific to their industry. Feel relieved? The industries we serve include:

  • Advertising
  • Automotive Banking & Finance
  • Oil, Gas & Energy
  • Healthcare
  • Telecom
  • Mobile Payment
  • FMCG
  • Public Sector
  • Retail
  • Software
  • Media